Reporting local issues

Who to contact or where to complain

Reporting Issues in Poynton

A self-help guide for residents: who to contact and how to log issues or problems affecting Poynton ranging from broken pavements, potholes and phone boxes to street lighting, water leaks and dog fouling. More details below.

Raising the Armed Forces Day flag outside the Civic Hall Poynton Heritage Garden The Poynton in Bloom volunteer group has  been bedding down plants around the village. A photo of the canal at Higher Poynton

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Raising the Armed Forces Day flag outside the Civic Hall on Saturday 30th June.

More details and photos here.

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Poynton Heritage Garden, which was officially opened on Saturday 14th April 2018.

More photos here.

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The Poynton in Bloom volunteer group has been bedding down plants around the village.

More photos here.

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Dementia Friendly Town

Learn more about dementia & help to make Poynton dementia friendly? Open to anyone working in shops, businesses, organisations or community groups. More details.

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Poynton Town Council has an immediate vacancy for a building supervisor at the civic hall to work on a casual basis. Closing date 17th July. More details here.


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Contacts for Reporting Issues in Poynton

Poynton Town Council is committed to keeping Poynton a fantastic place to live, work and visit. However, sometimes things go wrong and our environment is affected. This can be anything from a pothole in the road to a faulty street light.

This quick guide will show you how to report some of these issues in order to get them fixed by the organisations responsible.

The Town Council has made every effort to verify the information contained in this directory. However, if there are any errors or omissions, please contact Operations Manager, Phil Cunningham at Phil.cunningham@poyntontowncouncil.gov.uk or call 01625 872238.

If you have public order concerns, you should contact the Police on 999 (for emergencies) or 101 (for non-emergencies). For other issues, such as graffiti, damage to play equipment etc. please contact the Town Council.


Details of where to report damaged or vandalised bus sheltersBus shelters – damaged or vandalised

Responsible authority: Transport Service Solutions - Tel 0300 123 5500

Email: transportpolicy@transportservicesolutions.co.uk

Notes:
1. Email Transport Service Solutions


Telephone Box photoBT phone boxes – damaged

Responsible authority: British Telecom - Tel: 0800 661 610 – Option 1

Notes:
1. Give phone box number and/or post code if possible.
2. Request a reference number.


BT green street boxBT street boxes, poles, manhole covers etc. - damaged

Responsible authority: British Telecom Openreach - Tel: 0800 023 2023

Online logging: British Telecom Openreach

Notes:
1. Complete online form.


Dog fouling clear it up signDog fouling - Also see the dog fouling page here on this website for more details.

Responsible authority: Cheshire East Council Dog Wardens - Tel: 0300 123 5021

Email: dogwardens@cheshireeast.gov.uk

Notes:
Dog wardens have the authority to issue fixed penalty fines, install dog waste bins and carry out assessments of dog waste provisions.


Traffic on very wet roadHighways ponding issues

Responsible authority: Cheshire East Council Highways - Tel 0300 123 5020

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click “Report a highways issue”
2. Find location on map
3. Position flag on location
4. Complete form



Photo of a lawnmower cutting grassOvergrown verges and pavements

Responsible authority: ANSA (previously Cheshire East Council Streetscene) - Tel 0300 123 5011

Online logging: ANSA online logging

Notes:
1. Click “Highway Faults”.
2. Find location on map.
3. Position flag on location.
4. Select appropriate category e.g. grassed area
5. Complete form on left hand side.


Cracked pavement photoPavements cracked, damaged or uneven

Responsible authority: Cheshire East Council Highways Tel 0300 123 5020

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click “Report a highways issue”
2. Find location on map
3. Position flag on location
4. Complete form


PotholePotholes and road surface damage

Responsible authority: Cheshire East Council Highways - Tel: 0300 123 5020 (standard call rate).

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click “Report a highways issue”
2. Find location on map
3. Position flag on location
4. Complete form


A photo of a stream with tree branches falling into itRivers or streams blocked by debris

The Environment Agency - Tel 0800 80 70 60 (Incident Hotline)

Notes:
1. Supply grid ref or postcode if possible.
2. Request a reference number.


Overfilled dustbin photoStreet cleaning including overflowing public bins, fly tipping, dog waste etc.

Responsible authority: ANSA (previously Cheshire East Council Streetscene) - Tel 0300 123 5011

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click the “Report a Street Cleansing Issue” link.
2. Complete form.


Streetlight PhotoStreetlight faults – not working or on during the day.

Responsible authority: Cheshire East Council Lighting - Tel: 0300 123 5020

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click “Report a street lighting issue”
2. Find location on map
3. Position flag on location
4. Complete form


Street Name plateStreet name plates (SNP’s) - damaged

Responsible authority: Cheshire East Council Highways - Tel: 0300 123 5020

Online logging: Cheshire East Council Highways

Notes:
1. Enter location in the search box.
2. Click search and a form will open.
3. Complete form on right hand side.


Water tap cover photoWater tap covers in pavement – cracked or broken

Responsible authority: United Utilities - Tel: 0845 746 2200

Online logging: United Utilities

Notes:
1. Open Online webchat
2. Put in details of location and that issue is a trip hazard e.g. “I want to report a broken water cover in the pavement outside XXX Park Lane, Poynton, SKXX XXX”


Water Leak PictureWater or sewer leak in road or footpath

Responsible authority: United Utilities - Tel: 0800 330033 (Leak line)

Visit www.unitedutilities.com/report-a-leak-form.aspx.

Notes:
1. Complete online form or call the emergency number 0800 330 033

 


 


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